Dispute operations

Disputes & mediation

Review merchant returns, escalation paths, and peer mediation from one dispute operations workspace.

Merchant cases

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Awaiting review

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Cases that can still be resolved directly

Resolved

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Returns or exchanges already settled

Appeals Center

Open the existing appeals workflow for escalation, review, and resolution tracking.

Use the new returns-and-exchanges workflow for order corrections before escalating to formal appeals.

Mediation-first workflow

Start with merchant correction or peer review, then escalate into the formal appeal path only when needed.

Recent case types

Connect and authenticate as the merchant owner to sync live return and mediation activity.